OJC Quality Assurance
Communication, Complaints and Concerns:
The College welcomes direct communication from parents via phone, email, letter or visits. The College will communicate with parents via email, newsletters and the website. Students and parents may experience a range of problems and difficulties. This is normal. Any problem should firstly be taken to the student’s MAC (tutor teacher) and then to the International Student Coordinator. Serious problems should be taken to the Associate Leader of Learning, Mrs Viv Mallabar (email email@example.com )
The College adheres to the 2016 New Zealand Code of Practice http://www.nzqa.govt.nz/providers-partners/caring-forinternational-students/. An appeal authority operates through NZQA and any complaints and/or disputes will be dealt with under the new Code of Practice and/or the International Student Contract Dispute Resolution Scheme. Students are advised of this at orientation and a “where to complain to” chart is displayed in prominent places in the College.
Services and Support for all learners
The College will provide a comprehensive programme to help students adjust to College life.
All students must attend an orientation at enrolment – this begins on the first day of school. Students will have a ‘buddy’ nominated by their MAC who will help them settle into school life.
Every learner at OJC has a staff member who is their MAC (Mentor, Advisor, Coach) and every student is a member of a small group of learners who share their MAC. The MAC gets to know the learners well and works hard to develop an effective working relationship with each one of them. They also help to guide them through their life at OJC. The MAC is the person they can go to first when they need support or help with anything. They are also the first point of contact for parents. Learners can also go to the international students coordinator, any of the Leaders of Learning (LOLs) or Angeline at reception if they need anything at any time.
During MAC time, learners will work on relationships, important skills for learning, and their identity and values. The ‘Golden Threads’ that MAC is based on are navigating self (identity, wellbeing, values), navigating others (relationships, collaboration and conflict resolution), and navigating beyond (the digital world, society, etc).